Frequently Asked Questions

Assisted Living

Office Hours

Our front office hours are Monday through Friday, from 8 am to 5 pm.

What is assisted living?

Assisted living is housing for adults that provides assistance with activities of daily living. We offer housekeeping, laundry, and various other services to help each resident attain their highest level of independence.

Do you offer housekeeping?

Our professional staff will clean each apartment once a week.

What is the cost?

Pricing options and availability can be supplied by our marketing department. Call or visit us today to learn more!

Can family or friends bring pets when visiting?

Pets are always welcome to visit. We ask that each pet have their vaccination records up-to-date and be kept on a leash and under the control of their owner when in public areas.

Is there any private space available to use?

You may reserve the activities lounge for any special event with notice. Contact the front office reception desk if you would like to reserve this space.

Is there a beauty/barber shop on site?

Yes, we have a beauty salon/barber shop on-site that offers a variety of services to make sure you’re feeling your best.

Are telephones supplied in each apartment?

Each apartment is equipped with telephone hookups. If you would like telephone service we can help you set it up through the phone company. We provide a private area with public telephones for use by our residents. Residents are welcome to bring their own mobile devices as well.

Is there access to cable television?

Each apartment home is equipped with cable television hook-ups. We do provide complimentary cable television viewing in our social areas. Please contact the local cable provider for private cable television services.

Do the apartments come with full kitchens?

Each assisted living apartment has a refrigerator but does not offer a full kitchen.

Is there a dining option?

In assisted living, we offer three meals a day in our assisted living dining room. Our culinary services director works to create flavorful and nutritious meals for the benefit of our residents.

Are activities provided?

We strive to create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities. We believe events and activities enrich our residents’ lives and have a powerful impact on an individual’s overall health and well-being. Copies of our monthly calendar can be obtained at the front desk and in the assisted living activities room.

Is smoking permitted?

For the safety and health of our residents and staff, we are a smoke-free community. We do have designated smoking areas outdoors.

Who do I talk to about questions in regard to financials, billing, and/or application paperwork?

We employ a full-time business office manager that can answer any questions you may have regarding financial or billing concerns. To make an appointment, please contact the front desk.

Skilled Nursing

Visiting Hours

Westminster Village Kentuckiana has open visiting hours, based on the well-being of our residents. Please call in advance to ensure access after regular business hours.

Will Medicare cover my stay in the community?

If your Medicare card says “Hospital Insurance,” and you have had a qualifying hospital stay in the last 30 days, and require skilled nursing services, Medicare will generally pay 100% of your first 20 days in a skilled nursing community. Please contact the business office for more detailed coverage information specific to you or a loved one.

How often will a physician or health professional visit?

Generally, each resident sees a physician when they are admitted and every thirty days thereafter for the first 90 days. However, our nursing staff is in constant communication with each of our physicians, and physician visits may be more often if needed.

What articles of clothing should we bring?

We recommend bringing at least five changes of clothes and a pair of comfortable rubber-soled shoes. All items should be washed, clearly labeled with the resident’s name, and entered into the resident’s inventory log.

How is the laundry done? Can family members take laundry home?

If you would like us to do your laundry, please let us know upon admission. Family members can, of course, take care of their loved one’s laundry. If your family member will be washing your laundry, please provide a hamper with a lid and ensure it is picked up at least twice a week.

Each item of clothing is washed in an industrial machine at high temperatures. Please make sure the clothing that is brought is appropriate for washing and drying in these high temperatures. Each personal item must be labeled with the resident’s first and last name.

Is there someone who provides haircuts?

At Westminster Village Kentuckiana we have a beauty salon/barber shop. Hours, services, and appointments can be made through the front desk.

Can my loved one receive mail?

Mail is delivered to each resident Monday through Saturday.

Westminster Village Kentuckiana
Attn: ____________ Room #_____
2210 Greentree North
Clarksville, IN 47129

You may also use our “Send a Greeting” feature where you can type out a note, and we will hand deliver it to your loved one for free.

Can children visit?

We encourage children to visit, but we ask that you notify the charge nurse if anyone under the age of 12 will be in the community.

Can we bring a family pet to the community?

Your family pet is invited to visit as long as they are kept on a leash, kept under the control of their owner, cleaned up after, and up to date on vaccinations. Please bring vaccination records with you for review.

Is there any private space available to use?

You may reserve the activities lounge for any special event with notice.

Can I take my loved one home for a visit?

Residents may take a “leave of absence” with a physician’s authorization. This authorization can be arranged through our nursing staff. When leaving and returning the resident, or responsible party, must sign the “Leave of Absence” book in the nursing station.

How do I find out about activities provided for the resident?

We believe events and activities enrich our residents’ lives and have a powerful impact on the healing process. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.

We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk.

Is smoking permitted in the community?

For the safety and health of our residents and staff, Westminster Village Kentuckiana is a smoke-free community. We do have designated smoking areas outdoors.

Can I bring in my loved one’s favorite food?

Always consult with the nursing staff before bringing food to residents. Many of our residents have physician-ordered specific diets with limitations. Any food kept in the resident’s room must be dated and stored in properly sealed containers.

Who do I talk to about food preferences? Are there alternate options for each day’s menu?

After admission our on-site dietary staff interviews all of our residents. Our registered dietitian keeps these meetings in mind when designing our dietary program.

Will my loved one have telephone access?

Residents are more than welcome to bring their cell phones, and all of our rooms are equipped with a telephone hookup. Please inquire about service activation. There are also cordless telephones at each of the nurse’s stations that are available for resident use.

Will my loved one have Internet access?

For your convenience, we offer complimentary Wi-Fi.

Will my loved one’s room have a television?

Televisions are provided. If you would like to bring your own television from home please check with our maintenance director to ensure fire codes are followed.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time business office manager that can answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.